Outlook Training Day 15 – Customize actions in Outlook

Sometime the outlook users get surprised on why different icons appear in the email while comparing with others. Customizable Quick Actions are a feature available in the outlook which makes your tasks easy in the day-to-day life. For example, user from the account may require most of the emails to be printed and get filed, if the user has the print option available on the top front of the email, then the task can be performed quickly. Let’s learn on how to customize the quick actions.

On the settings (gear), click on the view all outlook settings

“Customize actions” options is available inside the “Mail” tab.

In this demonstration, lets customize the quick actions by adding the forward as attachment option. To add just select the actions that you want to add, you can also disable the forward or reply all options so that those icons will not be displayed on the quick options.

After the addition of the “Forward as attachment” option, the icon is now available on all the emails.

If you click on the “Forward as attachment” icon the original email will get forwarded. You can also download the email attached by clicking on the drop-down options available.

“Email forwarding” and “Forwarding as attachment “are the two concepts that you may be confused on. In “Email forwarding” the email is sent to another person or group and will include all the attachments included in the original email whereas “Forwarding as attachment” includes the original original header intact which provides important information about spam and phishing attempts.

Note: Remember if you have some issue with email and if a support person from Microsoft asks you to forward an email, then it means the “Forward the email as attachment” not just the “Email Forwarding”.

“Forward as attachment” options are also available if you click on the 3 dots available on the top of the emails but if you customize the actions then it will help in performing the actions quickly.

Similarly, more options are available which you can  customize as per your requirement.

On scrolling down, you will also get more options that you may want to make available on your email.