Issue: Recipient email name is not displayed in sent Items of the Shared Mailbox

Issue: Recipient email name is not displayed in sent Items of the Shared Mailbox

Explanation:

In a Personal Mailbox, for every sent email, the recipient’s name is displayed on the Sent Items whereas, in case of shared mailbox, in web app, the recipient’s name is not displayed in Sent Items.

Results:

For each email in the shared mailbox the same name is displayed because of which the members of the shared mailbox have difficulty on finding the specific email.

Screen Shot of the Personal Mailbox -> Sent Items


Screen Shot of the Shared Email -> Sent Items


Solution:

Login to the account with the desktop application. You will now be able to see the recipient’s name in SENT ITEMS of shared Mailbox.

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